Our Vision And Our Corporate Values
We at TravelHouseUK believe in the paramount importance to keep Quality parallel to Value and strive to attain and retain clients with the same motive – provide best quality with best value. As retail agents, we aim to connect with our clients and create not just a consumer-supplier relationship, but guard the client interests on an individual level. We work our way through providing the most affluent alternatives with varying competitive airline deals to optimal destinations on the globe. We minimize costs to bridge the gap between our customers and suppliers. Three principles govern all our operations; reliability, transparency and excellence in customer support; only then can we claim to be your true travel partners.
- Integrity & Honesty in our dealings with the clients; Be upfront and straight forward with clients to work together towards a common goal.
- Building Trust by being there for our clients and doing whatever is deemed within our abilities as an agent while working with the aviation system as a whole.
- Avoid Conflicts with full disclosure of our abilities and limitations to the clients and keep them on the same page as us.
- To serve our clients and know their needs to pro vide better service every time.
- Help clients achieve the highest value for our products
- Value & increase customer recommendations and suggestions to improve our services.
- Reward clients for their continued customer loyalty towards our company
- To gauge client satisfaction and enhance our service quality.
- Communicate with the clients on a more personalized level by addressing even the most minor details.
- Deal customers professionally by treating them with efficiency and courtesy all the time
- Check all e-products for completeness and accuracy of details.
- Keep customers updated with latest travel news, travel articles, guides, suggestions and weekly newsletters
- Give complete and absolutely accurate product details to clients upon an inquiry put forward by them
- Make best endures to meet all deadlines and timescales for delivering our products or notify clients promptly wherever it is not possible
- Offer monetary rewards to loyal customers whenever possible