British Airways : lost bags and late planes - a report
News added by James Smith under Airline News
The airline mislays more bags and operates more delayed planes than any other big airline in Europe, the research found. According to the study by the Association of European Airlines (AEA), BA customers were 80 per cent more likely to lose their luggage than average in the first half of 2008.
Britain’s third largest airline, bmi, also had poor history of lost luggage this year. In a table of 29 European airlines, only BA had a worse record. On average nine passengers on every BA jumbo jet flight between January and June found that their bags were missing when they arrived at their destination.
The findings emerged on the day that the airline launched an advertising campaign aimed at bolstering the wounded reputation of Terminal 5 at Heathrow using the tag line “Terminal 5 is working”.
The research found that one third of BA’s short-haul and medium-haul flights and roughly one third of its long-haul arrivals and departures were at least 15 minutes late this year, well below the European average. Tarom Romanian Airlines was the most punctual airline. A spokesman for BA said the figures reflected past problems at Heathrow rather than the current reality.
Flights and Travel News Archive
Add our News Feed
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
