Because hoteliering, in the ultimate analysis, is not just about fancy hardware but rather, a uniquely human experience, at Hotel Nikko Hongkong they place a premium on the personal touch, on 'service with heart'. It's an extraordinary service ethos that stems from Hotel Nikko's Japanese heritage, with its emphasis on sincerity, generosity and self-motivated hospitality.Thus, reflecting their respect for the cultures we most frequently encounter, the majority of their personnel are proficient in English, Cantonese, Mandarin and Japanese. Regular training and workshops ensure their staff members' language and service skills are continually honed to deliver a first-rate experience for all their guests, no matter which part of the world they are from.