Frequently Asked Questions
I booked a flight for my family going to Sharm el sheikh, I am not satisfied. How can I log a complaint?
All complaints are supervised and actioned by an independent unit at the earliest possibility, the average response time is between 24 to 72 hours. We recommend following steps in your attempt to resolve any situation: Step one: Talk directly to the person who processed your booking or whom you are not satisfied with. Step two: (Informal stage 1) If your concern is not resolved, seek help from a supervisor of the agent you dealt with in finding the best way to progress your concerns. Step three: (Informal stage two) if the matter is not resolved, put your case in writing through our Contact Page. Step four: (Formal) If the matter is still unresolved, write to the customer services manager at complaints[at]travelhouseuk.co.uk Step five: (Escalation Stage) If you are still unhappy, kindly send your concerns to the Manager Operations at om[at]travelhouseuk.co.uk
Frequently Asked Question »
Airport Guide for Sharm El Sheikh International Airport
Approximately it takes a 5 to 6 hour long flight to reach Sharm El Sheikh International Airport, located near the Red Sea Cost, from United Kingdom. Sharm El Sheikh International Airport is the second largest airport of Egypt, the largest being Cairo Airport. Sharm El Sheikh International Airport manages around 10 million passenger traffic on yearly basis.
Sharm El Sheikh International Airport manages most of the international flights coming in from Scandinavian, Eastern Europe, Baltic countries, Russia and CIS countries. To deal with the ever increasing passenger traffic, Sharm El Sheikh International Airport has regularly improved its infrastructure and service quality in order to ensure best passenger service and airport experience.
Sharm El Sheikh International Airport is equipped with two passenger terminals. Terminal 1 is also called the ‘New Terminal’ while terminal 2 is called the ‘Old Terminal’. Terminal 3 is still undergoing construction phase.
International Passengers are supposed to pass through the ‘Passport Control and Custom Supervision’. Passport Control and Custom Supervision is compulsory for all international passengers as they will not be allowed to leave the airport before the clearance from these two departments. Afterwards the passengers need to obtain the ‘Egypt Entry Permit’ from the arriving area.
Eating and Drinking:
Sharm El Sheikh International Airport house many cafes and restaurants where European, Asian, Arabic and continental cuisines are available. There are also many Catering Stations situated near the air terminal and customs area.
Currency Exchanges and Bank Departments are situated in terminal 1. Egyptian Pound is the national currency of Egypt. Passengers can easily exchange their currency at market rates at Terminal 1 of the airport. Many 24 hour active ATM machines are also installed at Sharm El Sheikh International Airport for convenience of passengers.
Sharm El Sheikh International Airport provides Wi-Fi access and availability to all its passengers. Several pay phones for international calls are also installed at several locations at Terminal 1 of the airport. Mobile Phone connections and cards are also available at several outlets at Terminal 1.
There is a large number of Duty Free Shops, Souvenir Shops and Mini-Bazaars at Sharm El Sheikh Airport. Passengers can find a large variety of duty free perfumes, alcohol, tobacco, local goods and gifts from the duty free shops that are located near the customs area.
The arriving area at Sharm El Sheikh International Airport provides a cloakroom to its passengers to temporarily store their luggage. In case passengers lose their luggage, they need to contact the ‘Missed Baggage Office’ located near to arriving area to claim their lost luggage.
Disabled Persons Service:
Sharm El Sheikh International Airport is well equipped with a platform for wheel chairs for convenience of old and disabled passengers however Airport Authorities need to be informed before hand at ‘Servicing Carrier’ in order to use this service.
Business Service and Hotels:
There is no arrangement of Business and Hotel Service at Sharm El Sheikh International Airport however many conference rooms and hotels are situated at a drive of 15 minutes from the airport.
Travel outside the Airport:
After completing the customs clearance and obtaining the Egypt Entry Permit, passengers are allowed to collect their luggage and move out of the airport.
Rent-a-car service of Sharm El Sheikh International Airport is provided in the arriving area. This service is managed by Hertz and Thrifty International companies in the arriving area of Sharm El Sheikh International Airport. There are also several other local rent-a-car companies offering cab service at the airport outside the arriving area. Passengers can reserve and book their rent-a-car before hand online.