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Frequently Asked Questions
I booked a flight for my family going to Doha, I am not satisfied. How can I log a complaint?
All complaints are supervised and actioned by an independent unit at the earliest possibility, the average response time is between 24 to 72 hours. We recommend following steps in your attempt to resolve any situation: Step one: Talk directly to the person who processed your booking or whom you are not satisfied with. Step two: (Informal stage 1) If your concern is not resolved, seek help from a supervisor of the agent you dealt with in finding the best way to progress your concerns. Step three: (Informal stage two) if the matter is not resolved, put your case in writing through our Contact Page. Step four: (Formal) If the matter is still unresolved, write to the customer services manager at complaints[at]travelhouseuk.co.uk Step five: (Escalation Stage) If you are still unhappy, kindly send your concerns to the Manager Operations at om[at]travelhouseuk.co.uk
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Airport Guide for Doha International Airport
Doha International Airport is the only commercial airport in Qatar. It has three mosques, free Wi-Fi, a duty-free area, a few eateries and 42 parking bays for aircraft. There are also 60 check in gates, 5 baggage claim belts.
Money and communications: Qatar National Bank currently operates ATMs in both the departures and arrivals terminals, as well as currency exchange services in both terminals. There is a post office in the departures building. Complimentary Wi-Fi access is available in two of the airport's first class and business class lounges. Eating and drinking: There are plenty of outlets selling buffet foods, fresh ground coffee, fast foods, snacks and ice creams at the airport. In the departure area there are several cafes. In the arrivals hall there is a Costa Coffee café. Shopping: There are several shops at the airport. The duty-free shops are huge and well stocked, selling cosmetics, toiletries, electronics, gift items, souvenirs and much else. Luggage: Lost luggage inquiries should be directed to the information desk or your airline. Other facilities: A medical clinic with an emergency trauma and cardio-treatment room is available at the airport. A mosque for men only is located in arrivals and a mosque for both men and women is located in departures.
The existing airport will be replaced in late 2011 or early 2012 when the first phase of New Doha International Airport is expected to open.
The airport is currently ranked as a 3 star by skytrax along with 7 other airports.
Parking: Over 1,000 car parking spaces.