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I booked a flight for my family going to Newcastle, I am not satisfied. How can I log a complaint?
All complaints are supervised and actioned by an independent unit at the earliest possibility, the average response time is between 24 to 72 hours. We recommend following steps in your attempt to resolve any situation: Step one: Talk directly to the person who processed your booking or whom you are not satisfied with. Step two: (Informal stage 1) If your concern is not resolved, seek help from a supervisor of the agent you dealt with in finding the best way to progress your concerns. Step three: (Informal stage two) if the matter is not resolved, put your case in writing through our Contact Page. Step four: (Formal) If the matter is still unresolved, write to the customer services manager at complaints[at]travelhouseuk.co.uk Step five: (Escalation Stage) If you are still unhappy, kindly send your concerns to the Manager Operations at om[at]travelhouseuk.co.uk
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